Refund Policy

Last Updated: July 15, 2026. Review our terms regarding subscription cancellations and refund requests.

Khatago provides paid subscription plans (including the Khatago Pro plan) with access to higher invoice volumes and custom branding tools. Except as explicitly outlined below, all subscription fees are non-refundable. Since users have access to our Free plan to test all core functions before upgrading, we do not issue refunds for subscription cancellations or changes of mind once a billing cycle has successfully processed.

We recognize that technical or payment gateway errors can occur. We will issue a refund under the following specific exception cases:

• Double Billing / Wrongful Charges: If you are charged twice for the same subscription period due to a system glitch or double-triggering of the payment portal, we will refund the duplicate charge.
• Technical Failures: If you paid for a subscription but our platform failed to provision your account features, and we are unable to resolve the issue within 3 business days of notification, you are eligible for a refund.

You can cancel your subscription at any time via the Billing section of the dashboard. Upon cancellation, your access to Khatago Pro features will remain active until the end of your current billing period. Once the paid period expires, your account will be downgraded to the Free tier. **No historical invoices will be deleted.** You will retain read-only access to all your past invoices and client records even after downgrading.

If you qualify for a refund under our exception criteria, please submit a refund request within 7 days of the charge. Approved refunds will be processed back to the original payment source (credit card, net banking, or UPI account used via Razorpay) within **5 to 7 business days** of confirmation.

To report duplicate billing or raise a refund request, please email our billing support team: